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Our Policy 

Cancellation and Rescheduling Policy

To ensure a smooth and efficient service for all our clients, please notify us at least 48 hours in advance if you need to cancel or reschedule your appointment. Failure to do so will result in the loss of your deposit. This policy helps us manage our schedule effectively and accommodate other clients who may be on our waiting list.


Patch Test Policy

For your safety and to ensure the best results, it is the client's responsibility to book patch tests if the treatment requires one. If a patch test is not conducted, you risk having your appointment cancelled on the day and losing your deposit. Please book your patch test in advance to avoid any inconvenience. Patch tests are not required for lash extensions, but a waiver form will need to be signed on the day of treatment.


Booking Policy

To guarantee an appointment, please book in advance. We cannot assure availability for last-minute bookings as our schedule fills up quickly. Our practitioners' annual leave is input in our live diary. Appointments will not be available during this time, clients need not be notified separately. It is the client's responsibility to book appointments, particularly if they have an upcoming event or it is during a busy period. While we strive to accommodate all clients, it is not always possible to fit everyone in at short notice.


Overtime Slots

Appointments scheduled outside of regular working hours incur an additional charge of £15 due to the extra commitment required from our practitioners. Please consider this when booking an overtime slot.


Conduct Policy

We maintain a respectful and professional environment for both our clients and staff. Any form of rudeness or disrespect towards our team members will not be tolerated and may result in termination of services. This includes, but is not limited to:

  • Abusive or inappropriate language

  • Aggressive behaviour or threats

  • Discriminatory comments or actions

  • Unreasonable demands or expectations

  • Repeated failure to adhere to appointment policies

  • Inappropriate physical contact

  • Disruptive behaviour that affects other clients' experiences


Our team is dedicated to providing exceptional service and creating a welcoming atmosphere for all clients. We appreciate your cooperation in maintaining a positive and respectful environment. If a client displays any of the above behaviours, we reserve the right to refuse service and request the client to leave the premises. Any deposits or payments made for future appointments may be forfeited. We reserve the right to refuse treatment. 



Late Arrivals

If you arrive late for your appointment, we will do our best to accommodate. However, please note that your service may be shortened to avoid delays for the next client, and the full service fee will still apply. We reserve the right to refuse treatment if you are late and we believe we cannot complete anything substantial in the time we have available, deposits will not be refunded.


Payment Policy

All services require a deposit at the time of booking. The remaining balance is due upon completion of the service. We accept cash or bank transfer.


Health and Safety

For the health and safety of our clients and staff, please inform us of any medical conditions, allergies, or skin sensitivities prior to your appointment. This information helps us tailor our services to meet your needs safely.


Children and Pets

For safety reasons and to maintain a relaxing environment, we ask that you do not bring children or pets to your appointment.



We respect your privacy and ensure that all personal information provided is kept confidential and used solely for the purpose of providing excellent service.

By adhering to these policies, we can ensure a pleasant and efficient experience for all our clients. Thank you for your cooperation and understanding.

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